FAQ - Frequently Asked Questions

Welcome to Candy Wrapper Store's FAQ! Here you'll find answers to our most asked questions. Still can't find quite what you're looking for, or have something we should know? Send us an e-mail, we're happy to help!

• Is Foil Included with my order?

  We include free foil with all regular size 1.55oz size wrapper only orders.

• Can I add a photograph to my wrapper?

  Upload your photo online using our easy photo uploader on the product page. To add a photo or logo to a wrapper that doesn't have a photo on it, simply reply to your order confirmation attaching your photo and we will put it on the wrapper for you and email you a preview.

• Can I change the wording on the back of the wrapper?

  Yes, we can change the wording on the back of any wrapper. Just put your wording in the special instructions box on the order form. We will email you a preview before the final printing of your wrapper.

• How much do I pay for shipping?

  The shipping charge will be added to your order and visible on your receipt before you check out. You’ll get free shipping on personalized orders over $50.

• What payment methods do you accept?

  We accept Visa, MasterCard, Discover or PayPal.

• When will I receive my order?

  Generally, it takes about a week to receive your personalized order.

  Here is our order process for customized products:

  1} You place your order online or by phone using Visa, MasterCard, American Express, Discover or PayPal.

  2} We design and email you a preview, if requested, of your order within 1 business day. Please note, we do not work Saturday, Sunday or Holidays.

  3} You approve the order by replying to the email preview. You are welcome to make changes to the design at this time. If you request another preview to be emailed to you, there is no charge for an additional preview. If you don't need another preview, the corrections are made and your order is shipped.

  4} After you approve your preview, your order will be shipped within 1 business day (wrappers only ship same or next day) by Priority Mail (2-4 days shipping time). FedEx 2-day shipping is available. Please note: During the hot summer months, June 1st - September 30th, we only ship candy bars on Monday, Tuesday and Wednesday unless FedEx Express 2-day shipping is requested. FedEx Saturday Delivery is available at no additional charge to most areas.

  Orders needed within 5 business days require the rush order charge, $10, in addition to the FedEx 2-day Shipping Charges. Your order will become our priority and your order will ship in 1-2 business days in most cases.

  If you need your order super fast, please call us 1-800-291-8934 and we will be able to rush your order, possibly shipping same or next day.

• Do you ship to my country?

  We currently only ship within the US.